Capital.com Review

Capital.com is a CFD broker with a decent regulatory profile and a proprietary web trading platform that serves beginners and experienced traders equally well. 

According to the About Us page of the broker, the purpose of the operation is to help regular people gain access to the markets only accredited investors could trade in the past. 

The broker also promises transparent pricing and an extensive education section to help traders develop their skills. 

The founder of the company behind the brokerage is technology entrepreneur Viktor Prokopenya. He owns 100 percent of VP Capital, the company behind the online brokerage. 

VP founded the company in 2012. He is what one could call a serial technology entrepreneur. He’s founded and sold several companies. He is currently based in London, UK. The founder has ties with Belarus, and, judging by past user feedback, the brokerage may have been based there for a while. 

Capital.com Group is not the only component of the VP Capital portfolio. VP Capital is also behind Facemetrics, Currency.com, and Banuba. In addition to online CFD trading, the company is also involved in AI, computer vision, augmented reality, and blockchain technology. 

The regulatory profile of Capital.com is solid. With its parent company regularly audited by Deloitte, Capital.com enjoys the regulatory approval of four national financial authorities. Capital.com Group has entities regulated by: 

• The UK’s Financial Conduct Authority
• Cyprus’ CySEC
• Australia’s ASIC
• The FSA of Seychelles
• Belarus’ NBRB

The FCA covers the activity of the brokerage in the UK. ASIC does the same in Australia, and CySEC theoretically covers all of the European Economic Area. FSA regulation covers clients from the rest of the world. 

CySEC and FCA regulation usually means that a broker is MiFID-compliant.

How are your funds managed with Capital.com? 

The broker uses reputable financial institutions to manage the funds its traders deposit. Capital.com keeps its users’ funds in segregated accounts, not mixing them with the money the brokerage uses for its everyday operations. 

Retail clients from the jurisdictions where Capital.com has entities regulated can rest easy knowing that their investments are kept according to legal and regulatory requirements. Investor compensation funds refund the money traders lose if the broker goes into bankruptcy for whatever reason. This is one of the reasons why you should only trade with regulated brokers. 

To ensure that traders’ losses don’t spin out of control, the broker uses margin closeouts and negative balance protection. 

Data transfers concerning deposits, withdrawals, trading data, and personal data are subject to protection through legal and regulatory requirements.

Should you open an account at Capital.com? 

User reviews on the community portals that serve this purpose are mostly favorable. Since it is difficult to manipulate the reviews and scores coming from real users, there is plenty of negative feedback about the broker as well. 

What do most users like about Capital.com? 

• Most of the positive reviews users leave on the brokerage resume to one-sentence statements about liking the broker. 
• Some users point to the trading platform of the broker as the reason why they appreciate it. 
• The vast selection of CFDs, currencies, and cryptocurrencies(not available to retail clients in the UK) is also a reason for high user ratings. 
• The regulatory profile of the brokerage has also drawn positive comments. 
• Some users like the fee structure of the broker and its trading conditions.
• The security of the funds is also something many users appreciate. 
• Some users also appreciate the quantity and quality of the available educational material. 
• Many users like the mobile apps of the broker and the features they offer. 

What do users dislike about Capital.com? 

• The quality of the client support the broker offers is subject to frequent user criticism. According to some users, the support is abysmal. 
• Allegations of price misquoting and scamming are rife. Some of the reviews are quite vehement in this regard. 
• Other users allege that withdrawals take way too long. Some even say that the broker refuses to honor their withdrawal requests. 
• Some users point to the Belorussian origins of the broker as a reason to distrust it. 

Platform and Tools

Although it also supports MetaTrader4(Not available for retail clients in the UK), the main trading platform of the broker seems to be its WebTrader.

Users can access the web platform at a click, and they can even take it for a test spin before opening a real money account. The user interface of the web platform is easy on the eyes, spacious, and loaded with technical analysis tools. In 2020, the platform picked up the Best Online Trading Platform award. 

It offers its users more than 75 technical indicators and smart risk management tools, such as stop-losses and take-profits. Negative balance protection is active by default.

Traders who use the WebTrader have access to extensive drawing tools and multiple chart types. 

The platform combines technical analysis with the fundamentals through the news and articles it features in the trading interface. 

The Capital.com Webtrader also supports multiple charts, personalized watch lists, and risk management tools. 

MT4(Not available in the UK) is a welcome addition to the platform selection of the broker. The most popular online trading platform features 85 preinstalled technical indicators. Users can always add more. Capital.com’s version also features 24 analytical objects and supports expert advisors. 

Capital.com also allows its users to connect its trading platform to TradingView, by far the most effective and popular technical analysis platform. Connecting the platforms only takes a few clicks and seconds. 

Asset Classes

Capital.com supports an impressive range of tradable assets. The broker offers 5,468 shares CFDs, 23 indices, 48 commodities, 138 currency pairs, and 476 cryptocurrencies(not available to retail clients in the UK).

Users can only trade these assets through financial derivatives called CFDs. Trading online with Capital.com doesn’t require users to gain possession of any of the assets they trade.

Commissions and Fees

The broker does not charge any commissions on any of the services it provides. Users don’t pay commissions on deposits, withdrawals, price quotes, or the educational material the broker’s site offers. 

The broker incorporates the spread into the rates it quotes. That’s how it makes its money. The spreads are variable. Their size depends on the traded asset as well as the market conditions. The web platform offers live information about the spread. 

Research and Education

Capital.com’s education section offers two separate guide sections for markets and trading. 

The markets section covers basics such as: 

Forex trading
Commodity trading
Cryptocurrency trading (Not available to retail clients in the UK)
Indices trading
ETFs trading
Shares trading

The trading section offers detailed information on: 

CFD trading
Trading strategies
Trading psychology
Margin

In addition to these, traders can join a selection of online courses. 

Customer Service

Capital.com users can get support via online chat through Telegram, WhatsApp, Viber, and Facebook chat. The site also offers a dedicated live chat channel. 

The support email is support@capital.com. Traders can also reach out for support by phone. The UK support number is +44 20 8089 7893. 

Mobile

Capital.com offers downloadable mobile apps for Android and iOS devices. Both app versions are free and feature overwhelmingly positive user reviews. 

Conclusion

Capital.com looks like a solid online trading destination. It offers trading through CFDs, which means that traders don’t have to gain possession of the assets they trade. 

The regulatory profile of the brokerage is solid. Its asset selection is great, and its trading platforms are more than up to the job. The user feedback concerning the quality of Capital.com’s services is a mixed bag, however.